Frequent questions
1. During the contingency we are dispatching to the entire country from a SINGLE POINT in Bogotá through Fedex, Deprisa and Serv Only.
Since the vast majority of direct and associated personnel are in quarantine and temporarily we have less human resources, we are dispatching from a single point in Bogotá with personnel who have their proper permits endorsed by the national government. Following the WHO protocol, everything is coming out disinfected, the transporters are taking all the biosecurity measures, however, it is advisable to immediately dispose of the protective packaging as soon as the gift is received.
Current delivery time
Bogotá: 1-2 business days (example: if you order on Monday it will be delivered on Tuesday, if you order on Friday it will be delivered until Monday)
Other cities: 2-3 business days via Fedex, Deprisa and Serv Only. Intermediate cities and Municipalities can take 3-5 business days via Servientega since the logistics system throughout the country is overloaded. Thank you for your patience.
1. Q: Who are you? R: Click here
2. Q: How can I contact you? R: Click here
3. Q: I don't have a credit card, what other forms of payment have ?
R: Consignment, Direct debit from savings or checking account, Via Baloto Click here
4. Q: How much time in advance should I order? R: Click here
5. Q: Is it safe to shop at Namaste Gifts? What if my order doesn't arrive
? A: Although it is a highly unlikely case, Pagosonline.net guarantees the transaction and the refund is made.
6. Q. I'm afraid to use my credit card, is it safe to pay online at your Store? A: When registering your order, is automatically insured ; This means that if your order does not arrive, they will refund your money.
7. Q: Can you deliver a Gift / Flower arrangement today? A: If it is a business day (Monday to Friday) and the product is marked as "Available for delivery the same day" and you place the order before 2 pm YES we can deliver it the same day. If you order on a Saturday before 10 a.m. Any product that is marked as "Available for same day delivery" IF we can deliver it.
8. Q: Can I place an order by phone? R: No. Due to internal policies, we are not
authorized to receive telephone orders, as they lend themselves to misunderstandings, while written orders and feedback remain as evidence, in the event of any inconvenience that may arise. will present.
9. Q: How much does home delivery cost? A: There are no charges for home delivery, except for products with a value less than COP $ 50,000 or Special Deliveries
such as Quick 9 A.M. Hurry 12 A.M. which are made at the request of the client
and it is sent through a specialized carrier Deprisa.
10.Q: Can I send a gift anonymously? A: If possible, simply
at the time of filling out your order form, write in the box
"Comments, Special instructions": That the delivery is anonymous However, there are people who are very distrustful, who do not like to receive packages without knowing the sender, in this case we recommend you write a clue as the sender's name so that the recipient knows who it is.
11. I want my Gift to be delivered at a specific time, is it possible?
A: The only gifts with which we promise to deliver within a range of hours are the Surprise Breakfasts. However, if you write in Instructions for an hour, we will do everything possible to please you, without being an obligation, since we depend on many factors, mainly a pre-established route and the intense traffic. See More
12. Do you deliver on Sundays? A: The only products that are delivered on Sundays are Surprise Breakfasts. The only exception we make in the year
are special dates such as Mother's Day, Father's Day, Christmas, New Years, etc., dates in which we DO deliver all of our
products on Sunday WITHOUT SURCHARGE
13. In which cities do you deliver Breakfasts? R: Bogotá, Cali and
Bucaramanga
14. I can send a gift to a rural area (Not urban perimeter) R: In this case, before making your purchase to an area with no address in urban perimeter , please write us Click here and ask if it's possible.
Do you have a question that is not here? Please use the contact form and we will respond as soon as possible Click here